Privacy Policy

Last Updated: April 23, 2025

Digital Tandem Limited ("we," "our," or "us") operates the StoryHero website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information Collection and Use

When you use StoryHero, we collect the following types of information:

• Character Creation Data: Names, descriptions, and/or images that you provide to create personalized story characters. When you upload images, our AI technology processes them to create digital characters. The original images are deleted after processing and we retain only the generated character.
• Account Information: Email address and account credentials for account creation, management, and communication.
• Payment Information: Payment information is processed by our third-party payment processors. We do not directly store your payment details.
• Usage Data: Information on how you access and use the Service, including logs and activity timestamps necessary for service operation.

2. Data Storage and Security

• Security Measures: We employ industry-standard security protocols to protect your information.
• Third-Party Services: We utilize third-party services for specific functions (including AI processing, cloud storage, and payment processing). By using our Service, you acknowledge that your data may be processed by these third parties according to their respective privacy policies.
• Service Development: As this is an initial version of our Service, our data storage and security measures will evolve. We reserve the right to modify these practices as our infrastructure develops.

3. Data Retention

• Original Uploaded Images: Original images are deleted immediately after processing and character creation.
• Generated Content: The stories, characters, and other content created through our Service will be retained until you request deletion or close your account, or until we determine retention is no longer necessary.
• Account Information: We retain your account information as long as your account is active or as needed to provide you services.

4. Data Access

• Company Access: Authorized personnel within Digital Tandem Limited have access to your data for service operation and customer support.
• AI Processing: During character creation, your provided information is processed by AI systems via API connections for creating your personalized content.
• Service Providers: We may share data with service providers who perform services on our behalf, under confidentiality agreements.

5. Children's Data Protection

• Adult Users Only: This Service is intended for use by adults (18 years or older). You represent and warrant that you have legal authority to upload any images or information about children you provide.
• No Verification: We do not independently verify whether uploaded images are of your children or whether you have appropriate rights to use them. You are solely responsible for ensuring you have proper authorization to upload any images.
• Limited Processing: We process children's information solely for the purpose of creating personalized stories.

6. Your Data Rights

You may have certain rights regarding your personal information, which may include:

• Access: Requesting copies of your personal information we hold.
• Correction: Requesting corrections to information you believe is inaccurate.
• Deletion: Requesting deletion of your personal information.

To exercise any applicable rights, please contact us. We will respond to legitimate requests within the timeframes required by applicable laws.

7. Changes to This Privacy Policy

We may update our Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date.

8. Limitation of Liability

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

9. Contact Us

If you have questions about this Privacy Policy, please contact us through the Contact form on our website.

Digital Tandem Limited
Hong Kong